Short Description
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We are looking for a Dispute Management Team Leader with Dutch, a senior level position for all F&A enthusiasts. The specialists we are looking for will have the opportunity to deepen their knowledge in OTC (Order to Cash) stream, to deliver qualitative service to our Clients and to develop their professional career following many paths Capgemini is opening in this domain.
Qualifications
What do you need to start?
- High level customer service skills and very good communication skills;
- Strong people management skills (at least 1 year of experience);
- Previous experience in Dispute is a must;
- Fluent Dutch & English;
- Strong people management skills (at least 1 year of experience);
- Very good analytical skills, able to prepare complex analysis and reporting;
- Able to improve the process and to motivate the staff to do the same;
- Ability to delegate tasks and set deadlines.
Job Responsibilities
What duties will help you grow?
- Manages a team of Dispute and Deductions Specialists;
- Handles complex client specific queries, issues or escalations within the client context;
- Managing the escalations and overall team cycle time and effectiveness for deductions and disputes; Acts as first escalation point for contested disputes and deductions;
- Escalates problem deductions and disputes to the client in accordance with the escalation policy. Prepares recommendations with regards to actions;
- Reviews query developments and trends at various customer levels providing root cause analysis of anomalies and recommend solutions;
- Attends f2f customer meetings if required.
Competencies and Skills
Core Behaviours
Client Acquisition & Development
People Leadership
Service & Delivery
BPO Process
Analytics
Coaching
Communication
Finance & Accounting
Financial Reporting
General Reporting
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