Customer Service Agent
The Company
EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 300 people. Our planned expansion and continuous improvements to both our physical and online presence will lead to the creation of even more jobs, and cement us as a recognised brand that represents quality, value and above all being customer centric in everything we do. We understand that the world we live in is changing, as are our customer’s needs. The future of furniture retail is centred on a number of key factors - providing the most on-trend designs, manufactured to the highest standards, presented in the best showrooms, supported by the most knowledgeable staff, all at superb value. We look to understand our customer’s wants and needs and base our company’s growth around this.
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The Person
The senior customer service agent position is a highly customer focused support role. You must be a problem solver and willing to go beyond the call of duty to assist our existing and new customers. You must be resourceful in assisting them through all available support mediums – Phone & Email. Candidates applying for this position, must excel in the following:
- Friendly personality and professional phone manner.
- Excellent communication and interpersonal skills.
- Ability to work a call switchboard answering numerous calls.
- Patience and composure is a requisite at all times.
- Ability to prioritise your time to complete tasks as efficiently as possible.
- Good general computer skills – training will be provided on our IT system.
- Reliability and commitment.
- Extremely organised with great attention to detail is an essential part of this position.
Your New Role
- Ensuring that EZ Living Furniture customers are provided with a high quality telephone service at first point of contact, dealing effectively with requests, answering queries, taking responsibility for processing each issue through to a satisfactory conclusion.
- Deal with customer queries promptly and efficiently, and in accordance with company procedures.
- Manage all requests and queries, providing solutions and advice to fulfill customer requirements.
- Establish positive relationships with all internal and external colleagues and customers to ensure delivery of Customer Service excellence.
- Identify and escalate priority issues and provide follow up support where necessary.
- Process all incoming contact from customers and manage all requests using our in-house system.
- Process repair requests, service issues and any appropriate after sales follow up action and liaise with customers and stores accordingly.
- Input and maintain accurate, up to date and appropriate computer data and records.
- Perform all duties in an efficient, professional and courteous manner at all times.
- Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised.
- Adhere to data protection laws.
- Working closely with your team in supporting each other in all aspects of the job.
What you’ll need to succeed
- Previous Customer Service experience is an advantage, but not essential as full training will be provided.
- Listening skills.
- Strong customer service orientation.
- Excellent problem-solving abilities and strong communication skills.
- Empathetic with the ability to communicate in a caring and friendly manner.
- Attention to detail.
- Flexibility & ability to use one's initiative.
- Comfortable working with computers.
- Strong team spirit with passion and drive to help users and deliver the best in customer service.
- Fluency in written and spoken English.
WHY JOIN US: Look us up on Glassdoor- rated 4.6/5 read our reviews.
We’re dynamic and expanding
Fun, fast paced & high energy work environment
Culture of developing and promoting from within the company
Our Generous staff discounts
Our pension scheme
Our Bonus Scheme
Our Educational Support Scheme
Our Discounted corporate rate health care
Our free Employee Assistance Programme
Our wellbeing initiatives like our Bike to work scheme
Career Development Opportunities
- Continuous professional development with dedicated training resources
Thank you for your interest in Ez Living Furniture. We look forward to receiving your application.
